Privacy Policy (PUPS)
Pups (“we,” “us,” or “our”) helps dog owners get training support and resources. This Privacy Policy explains how we handle information when you use our website, app, or SMS features.
Information We Collect
- Contact details you give us, like your name, email address, and phone number.
- Dog-related details you choose to share, like your dog’s name, age, and behavior notes.
- Technical information, like IP address and usage data, to keep the service running and improve it.
How We Use Information
We use the information we collect to:
- Create and manage your account.
- Send you important messages, including one-time verification codes and service-related SMS.
- Provide training tools, tips, and support related to your dog.
- Maintain, protect, and improve the Pups service.
SMS and Communications
By providing your phone number and opting in, you agree that we may send you SMS messages related to your account and Pups services (for example, login codes, reminders, and service updates). Message and data rates may apply. You can opt out of non-essential SMS at any time by following the instructions in the message.
Sharing Information
We do not sell your personal information. We may share information with:
- Service providers who help us send SMS, host data, or operate the platform.
- Authorities if required by law, or to protect our rights or the safety of others.
Data Security and Retention
We use reasonable safeguards to protect your information. We keep data only as long as needed for the purposes described here or as required by law.
Your Choices
You can update or correct your account information by contacting us. You may opt out of non-essential emails or SMS, but some messages (like security or legal notices) are required for using the service.
Contact
If you have questions about this Privacy Policy, you can contact us at [your email here].
Changes
We may update this Privacy Policy from time to time. If we make material changes, we will update the date and, when appropriate, provide additional notice.
Terms & Conditions (Pups)
These Terms & Conditions (“Terms”) govern your use of the Pups website, app, and related services (“Services”). By using Pups, you agree to these Terms.
Use of the Service
- You must be at least 18 years old to create an account and use Pups.
- You are responsible for keeping your login details secure and for all activity under your account.
- You agree to use Pups only for lawful purposes and in a way that does not harm Pups or other users.
No Veterinary or Medical Advice
Pups provides general information and training support for dogs. It is not a substitute for professional veterinary care, emergency services, or in-person evaluation. Always consult your veterinarian or qualified professional about your dog’s health, safety, and behavior.
User Content
- You are responsible for any content you submit (such as messages, notes about your dog, photos, or videos).
- You must not post anything illegal, abusive, or harmful.
- By submitting content, you give Pups a limited license to use it to operate and improve the Services.
SMS and Communications
By providing your phone number and opting in, you agree to receive SMS messages related to your use of Pups, such as login codes, alerts, and service updates. Message and data rates may apply. You can opt out of non-essential SMS at any time, but certain messages may be required to use the service securely.
Subscriptions and Payments (if applicable)
If you purchase a paid plan or subscription:
- You authorize us or our payment processor to charge the payment method you provide.
- Unless otherwise stated, subscriptions renew automatically until canceled.
- You are responsible for any applicable taxes.
- Refunds are handled at our discretion and may not be available for all charges.
Intellectual Property
All rights in the Pups platform, including text, design, logos, and software, belong to us or our licensors. You may not copy, modify, or distribute any part of the Services without our written permission.
Disclaimer and Limitation of Liability
The Services are provided “as is” and “as available.” We do not guarantee that Pups will be error-free or uninterrupted. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Services. Your use of any training advice or tools is at your own risk, and you remain responsible for your dog’s behavior and safety.
Termination
We may suspend or terminate your access to Pups if you violate these Terms or misuse the Services. You may stop